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Free international shipping over HK$780  |  Free Hong Kong shipping over HK$300
|  English

FAQ

RETURN POLICY 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved your refund will be processed, and the funds will be reversed back to the credit card or PayPal account you used to pay within 2-3 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, we strongly suggest that you use a trackable shipping service or purchasing shipping insurance. 

NON-RETURNABLE ITEMS:

- Gift cards

- Items purchased on SALE

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 14 days after delivery

 

WHAT HAPPENS IF AN ITEM ARRIVES DAMAGED IN THE MAIL?


We try our best to make sure that our packages arrive safely but sometimes accidents can happen and things may end up damaged along the way.

If this happens please contact us immediately and provide us with a photograph of the damaged item and we will replace the items for you ASAP!

 

WHAT IF MY PACKAGE IS MISSING ITEMS I ORDERED?

We check all packages prior to sending them out but if you do find that our order is incomplete, please contact us immediately and we will send you the missing items with express shipping and tracking.

 

WHAT IF MY ITEM ISN'T EXACTLY AS PICTURED:

We try our best to ensure that items are accurately pictured but not all monitors are the same so please allow for some slight variation in color from what you see in the images.

 

WE ARE NOT RESPONSIBLE FOR ORDERS IF ...

The package does not arrive due to a wrong or insufficient address provided by the customer. Please double check to make sure your shipping address is correct before confirming your order. You may contact us to change your shipping address if the order has not been shipped yet.

 

DO WE DO WHOLESALE?


We sure do! Contact us at info@pure-noir.com and we will get back to you asap!

 

OUT OF STOCK?

We do not guarantee the availability of any item sold on our website, ordering from our store does not necessarily mean that the item is in stock. We try our best to update our inventory as quickly as possible but in cases where items are sold out or unavailable we reserve the right to cancel the order as long as a full refund is provided to the customer.

 

STILL HAVE QUESTIONS?


Email us or leave us a message using our contact form and we will try our best to get back to you within 24 hours. We're here to help and answer any questions you may have!

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